Important customer information

Prices and Shipping Costs

 

All prices include VAT and exclude shipping costs

 

Email delivery of Vouchers is free. Please choose this option at checkout if you have purchased vouchers for email delivery.

Standard UK: Sadly due to huge increases in Royal Mail prices we now have to charge £5 delivery on all purchases less than £80 in the UK. Purchases over £80 will be free postage.

Standard Delivery EU - £12.50 /  15,50 Eur          

Standard Delivery Non-EU - £27,43 / 35,74 Eur / $49,83 

Express Delivery UK - £12.26 / 14.30 Eur /  $20.43

Express Delivery EU - £19.36 / 29,40 Eur / $44.72

Express Delivery non-EU - £36 / 35,74 Eur / $55.96

 

IF YOU ARE PURCHASING MORE THAN 4 ITEMS FOR INTERNATIONAL SHIPPING, THE PRICE WILL BE AT COST. PLEASE EMAIL US FOR A QUOTE BEFORE YOU PURCHASE. THANKYOU.

 

Apart from the above - All shipping costs will be displayed before you finalise your order.

EU VAT - 20%

Non-EU VAT - 0%. Orders from outside the EU may be liable for local country taxes and duties on receipt.

 

 

Sales Agreement

All products, services and prices shown in our online shop are not legally binding. After entering all personal contact information and by clicking the "order now" button on the order confirmation page, the order is considered binding. You will receive order confirmation immediately after the order process has been completed. The sales agreement is valid as soon as the delivery confirmation is sent. If you do not receive confirmation or the actual delivery within two (2) weeks, you are legally no longer bound to your purchase.

Terms and Conditions

All Terms and Conditions are presented on this web site and may be downloaded. Order data and the Terms and Conditions are also part of our order confirmation e-mail, which we send to you after the order processing has been completed.

Delivery

We strive to despatch your order as quickly as possible. We can often send your purchases the day they are ordered. Your parcel will certainly be sent to you within a couple of days. Sometimes we do run out of items and so have to order another for you. In this case we will let you know. Items made to order will take a little longer.

Cancellation

You may withdraw from the sale within 14 days without any justification, as long as you send your cancellation in writing (letter, fax, e-mail), or fill in the cancellation form here and return it to us, or if you return the goods to us. If you are a professional buyer or freelancer the current statutory provisions for the return of goods shall apply. The time frame for the return of goods begins when you have received the goods. Please send the goods to:

My shop contact details

The buyer is responsible for all shipping costs related to the return of the goods.

Please note our current company Terms and Conditions.

Warranty

The warranty applies based on current statutory provisions. Additional information about manufacturer"s warranties can be found on the product pages or in the product manuals.